Shipping, returns & refunds

In short

  • Shipping — free
  • Processing — orders processed and shipped within 24 to 48 hours
  • Delivery — 10 to 15 business days after shipping
  • Tracking — number emailed as soon as your order ships
  • Changed your mind — 14 days, no reason needed
  • Satisfaction — 30 days to make up your mind, refunded once the product is returned
  • Size exchange — free, return shipping on us

Shipping

Your order is processed and shipped within 24 to 48 hours. Allow 10 to 15 business days for delivery after that. As soon as your package ships, you get a tracking number by email. Check your spam folder before writing to us.

Shipping is free on every order.

If your package hasn't arrived within 20 business days of shipping, write to us: we'll chase the carrier for you.

Picked the wrong size?

It happens all the time, and it's not a problem. Write to us at contact@flevio.fr with your order number and the size you need: we'll send the right size, and return shipping is on us.

To skip the back-and-forth, measure around the widest part of your calf, leg relaxed, ideally in the morning:

  • S/M — 9 to 15 in / 23–38 cm (US shoe 5–9.5)
  • L/XL — 15 to 19 in / 38–48 cm (US shoe 9.5–12.5)
  • XXL — 19 to 24 in / 48–61 cm (US shoe 12.5+)

Go by calf circumference, not shoe size. Between two sizes? Take the larger one.

Changed your mind — 14 days

You have 14 days from delivery to let us know you want to cancel your purchase, no reason needed. Write to contact@flevio.fr. You then have 14 days to return the product in its original condition. Refunds are issued within 14 days of receipt.

Not convinced — 30 days

You can't judge compression socks in a day. That's why we give you 30 days to make up your own mind.

Wear them every day, morning to night. If after 30 days you don't feel the difference, write to us and we'll refund you in full, no explanation needed.

We'll send you the return address. You have 14 days to send the product back (return shipping is at your expense), and the refund goes out within 14 days of receipt.

We'd rather refund you than have a disappointed customer with a product buried in a drawer.

Limited to one per household.

Damaged product or our mistake

Take a photo and write to us within 48 hours of delivery. We'll send a new one right away, no argument, no charge.

Questions?

contact@flevio.fr — we answer within 24 hours, Monday through Friday.